Privacy Policy – mintx1 Pakistan Gaming Platform

1. Who We Are

mintx1 is an online gaming and sports betting platform operated at mintx1.win and designed specifically for players in Pakistan. We offer Slot Games, Live Casino, Sports Betting — with a particular focus on Cricket, PSL and T20 — as well as Esports and a broad Game Lobby. All financial transactions on the platform are conducted in PKR.

When this Privacy Policy refers to "mintx1", "we", "us" or "our", it refers to the operator of the mintx1 platform. When it refers to "you" or "your", it refers to any person who accesses or uses the mintx1 website or any associated service.

If you have questions about how mintx1 handles your personal data, or if you wish to exercise any of the rights described in this policy, you can contact us at [email protected].

2. Personal Data We Collect

mintx1 collects personal data that is necessary to provide you with a functioning account and a safe, personalised gaming experience. The categories of data we collect include:

Category	Examples	When Collected
Identity Data	Full name, date of birth, CNIC number, selfie or identity document	Registration & verification
Contact Data	Pakistani mobile number, email address	Registration
Financial Data	Payment method type, transaction amounts in PKR, JazzCash/Easypaisa/Raast account references	Deposits & withdrawals
Account Data	Username, login history, account balance, VIP tier, betting history, game activity	Ongoing platform use
Technical Data	IP address, device type, browser, operating system, session timestamps	Automatic on site visit
Communication Data	Support messages, live chat transcripts, emails sent to our support team	When you contact support

We do not collect sensitive categories of personal data such as political opinions, religious beliefs, health information or biometric data beyond what is necessary for identity verification purposes.

3. How We Collect Your Data

mintx1 collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically — when you visit the mintx1 website, our servers and analytics tools collect technical data including your IP address, device identifiers, browser type and pages visited. This happens whether or not you are logged in.
• From third-party service providers — identity verification partners and payment processors may share data with us as part of the verification or transaction process. This data is handled under strict data processing agreements.

We do not buy personal data from data brokers or third-party marketing lists. All data we hold about you originates from your direct interaction with mintx1 or from service providers we have engaged specifically to operate the platform.

4. How We Use Your Personal Data

mintx1 uses your personal data only for purposes that are directly connected to operating the platform and providing you with a good experience. Specifically, we use your data to:

• Create and manage your account, including verifying your identity and age.
• Process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and card payments.
• Settle sports bets, casino game rounds and slot sessions correctly and credit winnings to your account.
• Operate the VIP programme and calculate tier progress and rewards based on your wagering activity.
• Send you important service notifications — such as changes to your account, deposit confirmations and withdrawal updates — to your registered mobile number or email.
• Respond to your customer support queries and resolve complaints.
• Detect, investigate and prevent fraudulent activity, account abuse, multiple account violations and any other prohibited conduct outlined in the Terms and Conditions.
• Apply responsible gaming tools, including deposit limits, session reminders and self-exclusion, where you have activated them from your account settings.
• Analyse platform usage patterns in aggregate and anonymised form to improve the product — for example, to improve the Game Lobby layout, optimise Cricket and PSL betting markets or refine the mobile experience for Pakistani users.
• Send promotional communications about bonuses, PSL season offers and other platform promotions, where you have not opted out of such communications.

We do not use your data for automated decision-making that produces legal or similarly significant effects on you without human review. Account restrictions based on fraud detection are reviewed by our compliance team before they become permanent.

5. Legal Basis for Processing

Every time mintx1 processes your personal data, we do so on one of the following legal grounds:

• Contract performance — processing your data is necessary to operate your account and deliver the services you have signed up for. This covers account creation, payment processing, game settlement and customer support.
• Legitimate interests — we process some data to protect the security and integrity of the platform, to detect fraud, and to improve our services. We only rely on legitimate interests where our interest is balanced against your right to privacy and does not override it.
• Legal obligation — in some cases, we may be required to process or retain data to comply with applicable laws, court orders or instructions from law enforcement.
• Consent — for promotional communications and the use of non-essential cookies, we rely on your consent. You can withdraw consent at any time by contacting support or adjusting your account notification preferences.

6. Sharing Your Data

mintx1 does not sell, rent or trade your personal data to any third party. We share data only where it is necessary to operate the platform, and only with the following categories of recipient:

• Payment processors — JazzCash, Easypaisa, Raast, bank networks and card processors receive the transaction data necessary to process your PKR deposits and withdrawals. These providers have their own privacy policies and are responsible for data they process on their own systems.
• Identity verification partners — when you submit identity documents during account verification, our verification partner processes this data to confirm your identity and age. We only share the documents and data you submit for this specific purpose.
• Fraud prevention and security services — technical data including IP addresses, device fingerprints and session data may be shared with fraud prevention tools to detect and block suspicious activity across the platform.
• Technology and infrastructure providers — hosting, cloud storage and software providers who process data on our behalf under strict data processing agreements that prohibit them from using your data for their own purposes.
• Law enforcement and regulatory bodies — where required by law, court order or other binding legal authority, mintx1 may disclose personal data to relevant authorities.

7. Payment Data and Financial Privacy

Financial data including your payment method details and transaction history in PKR is handled with particular care. Full card numbers and mobile wallet credentials are never stored on mintx1 servers — all payment data is tokenised and processed directly by our payment processors.

When you make a deposit via JazzCash, Easypaisa or Raast, the transaction is authorised on the payment provider's own secure platform. mintx1 receives only a confirmation reference and the transaction amount — not your mobile wallet PIN, password or full account credentials. The same applies to bank transfers and card payments.

Your PKR transaction history within mintx1 — deposits, withdrawals, bonus credits and game settlements — is stored in your account and is accessible to you at any time from your account dashboard. This data is retained for the period described in Section 9 below.

If you believe there has been an unauthorised transaction on your mintx1 account, contact support immediately at [email protected] with your registered mobile number and details of the transaction in question.

8. Cookies and Tracking Technologies

mintx1 uses cookies and similar technologies to make the platform function correctly, to remember your preferences, and to understand how the site is being used. The types of cookies we use are:

• Strictly necessary cookies — these are required for the site to work. They include session cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking the platform.
• Functional cookies — these remember your preferences such as your preferred language setting, the last game category you visited, and whether you have dismissed certain notifications. They improve your experience but are not essential.
• Analytics cookies — we use anonymised analytics to understand which pages are most visited, how long users spend in the Game Lobby, and which sports markets — such as PSL or T20 internationals — attract the most interest. This data is used in aggregate and does not identify you personally.

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Note that blocking all cookies may affect the functionality of the mintx1 platform, including your ability to stay logged in.

mintx1 does not use cookies to serve third-party advertising or to track your activity across other websites for commercial profiling purposes.

9. How Long We Keep Your Data

mintx1 retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable legal and financial record-keeping obligations. The general retention periods we apply are:

• Active account data — kept for the full duration of your account being open and active on mintx1.
• Transaction and financial records — PKR deposit, withdrawal and bet history is retained for a minimum of five years from the date of each transaction, in line with standard financial record-keeping practice.
• Identity verification documents — CNIC copies and verification records are retained for as long as your account is open and for a period after closure in case of disputes or regulatory enquiries.
• Support communications — messages, complaints and chat transcripts are retained for three years from the date of the last communication in a thread.
• Technical and log data — server logs, IP address records and session data are retained for up to 12 months and then deleted or anonymised.

When data is no longer needed and no legal retention requirement applies, it is securely deleted or anonymised so that it can no longer be linked back to you.

10. How We Protect Your Data

mintx1 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure or destruction. These measures include:

• TLS encryption for all data transmitted between your device and mintx1 servers.
• Encrypted storage for sensitive data including identity documents and verified account information.
• Strict internal access controls — only team members who need your data to perform their job function can access it, and all access is logged.
• Regular security reviews and vulnerability assessments of the platform infrastructure.
• Two-step account access controls for internal administrative systems.

While we take all reasonable precautions, no online platform can guarantee absolute security. If you suspect your mintx1 account has been compromised, change your password immediately and contact support. You are responsible for keeping your login credentials confidential and for logging out of shared devices after use.

11. Your Rights Over Your Data

As a user of the mintx1 platform, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] from your registered email address:

• Right of access — you can request a copy of the personal data mintx1 holds about you. We will respond within a reasonable timeframe and provide the information in a clear, readable format.
• Right to rectification — if any personal data we hold about you is incorrect or out of date, you can ask us to correct it. Note that verified identity data such as your name and CNIC number cannot be changed without supporting documentation.
• Right to erasure — you can request that we delete your personal data. We will honour this request where we are not legally required to retain the data. Financial transaction records must be retained for the periods described in Section 9 regardless of an erasure request.
• Right to restrict processing — in certain circumstances, you can ask us to stop processing your data while a dispute or correction request is being handled.
• Right to object — you can object to processing based on our legitimate interests, including the use of your data for analytical or promotional purposes. We will stop that specific processing unless we have compelling legitimate grounds to continue.
• Right to withdraw consent — where we rely on your consent (for example, for promotional communications), you can withdraw that consent at any time. This will not affect the legality of any processing that took place before withdrawal.

We aim to respond to all data rights requests within 30 days. For complex or multiple requests, we may extend this by a further 30 days and will inform you if that extension is necessary.

12. Children's Privacy

The mintx1 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on mintx1, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated data without delay.

During registration and at the identity verification stage, we require users to confirm their date of birth and, where requested, submit identity documentation. Accounts where the holder cannot be confirmed as 18 or older will be suspended pending verification. Any balance held in a confirmed underage account will not be paid out.

13. Changes to This Privacy Policy

mintx1 may update this Privacy Policy from time to time to reflect changes in our practices, new services we introduce, or changes in applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will notify you via your registered mobile number or email address before the changes take effect. Minor clarifications and formatting updates will not trigger a notification, though the updated date will always reflect the most recent version.

We encourage you to review this page periodically. Your continued use of mintx1 after any update to this policy constitutes your acknowledgement of the revised version.

14. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to how mintx1 handles your personal data, please get in touch with our support team. We take privacy queries seriously and aim to respond promptly.

Email: [email protected]

When contacting us about a privacy matter, please include your registered mobile number or email address and a clear description of your query so we can identify your account and respond accurately. For data access or erasure requests, include "Privacy Request" in your message subject.

You can also review our related policies for more context on how mintx1 operates: Terms and Conditions and Responsible Gaming.